Refund policy

Returns

Due to the nature of biological research materials, all sales of plasmids, DNA constructs, bacterial strains, and other biological products are final. We do not accept returns or exchanges once products have been shipped.

Biological materials cannot be returned because we cannot verify storage conditions or maintain product integrity after delivery.

Damaged or Incorrect Orders

If you receive an incorrect item, a damaged shipment, or believe your order does not meet our published quality standards, please contact us within 7 days of delivery at support@regenitus.com.

Include your order number, photographs of the shipment (if applicable), and a description of the issue. After review, we may provide a replacement, refund, or other appropriate resolution at our discretion.

Shipping Issues

We are not responsible for delays caused by customs, weather, or carrier disruptions. If your shipment is lost in transit, please contact us so we can work with the carrier to resolve the issue.